Privacy Policy of Sofur Customer and Partner Apps
Effective Date: 27th November 2024
Welcome to Sofur! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this policy carefully. By using the App, you consent to the practices described here.
1. Information We Collect
We may collect and process the following types of information:
a) Personal Information
- Name, email address, phone number, and address
- Payment information (e.g., card details, UPI, or other payment methods)
- Pet details (e.g., name, breed, age, medical history)
b) Usage Data
- App usage statistics, interaction logs, and preferences
- Device information such as IP address, operating system, and app version
c) Location Data
- Your location may be collected to suggest nearby pet service providers
d) Service Provider Information
- Contact details, business descriptions, and certifications of service providers listed on the app
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and personalize the app experience
- To connect pet parents with relevant service providers
- To process payments and issue receipts
- To send important updates, promotions, or newsletters
- To improve app functionality and troubleshoot issues
3. Sharing Your Information
We may share your information in the following cases:
- With Service Providers: Information is shared with providers (e.g., groomers, vets) to facilitate bookings
- For Legal Obligations: If required by law or legal processes
- Third-Party Tools: With trusted third-party services for payment processing, analytics, or customer support
We do not sell or rent your data to third parties.
4. Data Security
We implement reasonable measures to protect your data against unauthorized access, disclosure, or loss. However, no system is entirely secure, and we cannot guarantee the complete security of your information.
4.1 Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
5. Your Rights
You have the following rights regarding your information:
- Access and Rectification: View or correct your data in the app settings
- Data Deletion: Request deletion of your data by contacting us at [email protected]
- Opt-Out: Unsubscribe from promotional emails or notifications
6. Third-Party Links
The app may contain links to third-party websites or services. We are not responsible for their privacy practices.
7. Children's Privacy
The App is not intended for individuals under 13 years of age. We do not knowingly collect data from children.
8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be communicated via the App or email.
9. Contact Us
For questions about this Privacy Policy, contact us at:
Sofur
Email: [email protected]
10. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Gurgaon, Haryana, India.
This Privacy Policy is designed to comply with applicable privacy laws and regulations. Last updated: July 16, 2025